Leading the Future of Manufacturing
We help manufacturers stay competitive by leveraging digital innovation, tech advancements and adaptable strategies to deliver consumer-grade experiences across every interaction point.
SHAPING THE FUTURE OF MANUFACTURING
The manufacturing landscape is undergoing significant shifts. To meet evolving customer expectations and remain competitive, manufacturers must deliver experiences that match those of consumer markets at every touchpoint. This requires prioritising technological advancements and cultivating a culture of adaptability.
At IMPACT Commerce, we work with organisations to leverage digital innovation and transform their businesses. As seasoned experts in the manufacturing landscape, we have a proven track record of safely guiding our clients through the complexities of this constantly changing industry.
Our collaborations have been highly successful. During our long-term partnership, IMPACT Commerce has gained a deep understanding of our organisational dynamics and operations. This people-centric familiarity has been invaluable in ensuring the success of our partnership.
We spoke with 15 senior excecutives from leading Nordic manufacturers to gather their best advice for thriving in a fast-changing landscape.
Their insights have been distilled into an exclusive three-part series, exploring three overall themes that shape the future of manufacturing.
HOW WE MANUFACTURE GROWTH
NAVIGATING THE NEW ERA FOR MANUFACTURERS
As the manufacturing landscape evolves, the call for actionable solutions and digital transformation is louder than ever. Leading manufacturers are increasingly leveraging digital technologies, embracing a smart factory approach, and exploring the industrial metaverse to improve agility, resilience, and efficiency in the face of economic uncertainty. However, as expectations rise, four main issues prove especially persistent:
Many manufacturers struggle to transition from offline to online-driven sales. The customer experience is dominated by manual workflows, and business-critical communication is inconsistent, which affects trust.
Companies that offer tailored content and services are better at onboarding and retaining customers on their digital channels. Increased online sales lead to more self-service, higher efficiency, more time for consultative selling, an increased share of wallet and higher customer satisfaction.
The aftermarket calls for servitisation. But providing excellent services to complement the sale of exceptional products isn’t easy and demands a fundamental change in mindset.
The servitisation paradigm shift is reshaping the way products are created, sold and serviced. In a complex context of fluctuating material prices, global competition, high costs of service and slim margins, we help you navigate this shift while balancing the operational and commercial aspects of your organisation.
Too many manufacturers have been playing catch-up with digital transformation, resulting in significant revenue loss along the way. Too often, data is neither digitised nor ready for digital usage.
Prioritising effective data use should be a top priority. Implementing advanced data collection technologies and integrating real-time analytics capabilities can revolutionise how manufacturers gather and use data – and it holds the key to business growth.
Weak cross-functional collaboration and a reluctance to adopt new digital tools can spell disaster for a manufacturer’s competitiveness. Siloed work and resistance to change lead to outdated processes and missed efficiency gains.
Manufacturers, particularly at Tier 2 and Tier 3 levels, face a monumental change management task. To overcome challenges and build for the future, we step in to help you establish the right incentive programmes, assertively replace legacy systems and transition from manual to digital and automated processes.
BUSINESS TRANSFORMATION FUELED BY DIGITAL INNOVATION
As a digital consultancy, our task is to take a 360-degree view of manufacturers and equip them for lasting success. Our expertise spans six areas:
A sound strategy is defined by what you do, not what you say. If you consider a strategy as a dynamic, adaptive and living being, it receives greater care.
Manufacturing can and should be a vital source of commercial innovation. It can drive productivity growth, serve as an engine for R&D and boost competitiveness.
We drive growth for our clients just like we do it in our own offices – by taking a people-centric approach and sticking to it every step of the way.
Manufacturers struggle to get to know their customers, which explains why they rarely offer great customer experiences that can match the most forward-thinking B2C companies.
We often step in to help manufacturers adopt an omnichannel approach that enhances both their reach and their ability to maintain fruitful contact with existing customers, offline and online.
Manufacturers sometimes need help to embrace the right technologies that will make the most impact for their business. That’s where we come in.
Across all our European offices, we keep a close watch on the tech frontier to help you keep up with accelerating technological changes.
Weak cross-functional collaboration and a reluctance to adopt new digital tools can spell disaster for a manufacturer’s competitiveness. Siloed work and resistance to change lead to outdated processes and missed efficiency gains.
To overcome challenges and build for the future, we help manufacturers establish the right incentive programs, assertively replace legacy systems and transition away from manual towards digital and automated processes.
From supply chain to the end customer, manufacturers need a 360-degree view of the entire process to truly optimise their outputs.
Improving product data management is crucial for upgrading cost-heavy and manual processes. Time and again, we see it boost quality, predictive maintenance and performance.
Asking the right questions is key to successful partnerships. In the end, the answer to what you want and what we want to achieve is the same: progress for your business.
No matter where we start, digital sets the agenda. Together with you, we design roadmaps for extensive digital transformation journeys, all aimed at radically improving both your business processes and the customer experiences you offer.
Want to talk digital transformation?
Reach out to Troels. He’s ready to discuss your opportunities.
